Refund Policy
This applies to StudyUKToday's optional paid services — Assisted Application (£79) and Premium Admissions (£249). It does not apply to the free application itself, which has no payment to refund.
In short: you can change your mind within 14 days of paying. If we haven't started your service yet, you get a full refund. If we've already started, you get a refund for the part we haven't done yet. Once we've fully finished your service, you can no longer get a refund.
Assisted Application — £79
- Not opted in to an early start — your advisor waits until day 15 to make contact; a full refund is available throughout, no reason needed.
- Opted in, nothing delivered yet — full refund.
- Opted in, your call has happened but the application check hasn't — 50% refunded.
- Opted in, both delivered — no refund; the right has lawfully lapsed on full performance.
Premium Admissions — £249
Same mechanism, split across the three equally-weighted checkpoints (≈£83 each):
- 0 checkpoints delivered — full refund.
- 1 delivered — ≈£166 refunded.
- 2 delivered — ≈£83 refunded.
- 3 delivered — no refund (right lapsed on full performance).
All refunds are processed within 14 days of a valid cancellation request.
Your right to cancel
Under UK consumer law (the Consumer Contracts Regulations 2013), you have a 14-day right to cancel a service purchased online, starting the day after payment. We will not begin your service within that 14-day period unless you explicitly ask us to (the checkbox at checkout) — if you don't, your advisor simply waits until day 15, and your full refund right applies unconditionally throughout.
If you do ask us to start early, and later cancel before everything has been delivered, you're entitled to a refund for whatever hasn't been delivered yet — never the full amount if any part of the service has genuinely been provided.
How to request a refund
Email info@studyuktoday.com or reach us on WhatsApp, and let us know you'd like to cancel. We'll confirm what you're entitled to and process it within 14 days.